Frequently asked questions

 

Where can I use my card?

Our website (www.valueyou.org) provides a list of all the businesses taking part in the scheme. We started in the London Borough of Ealing and soon included businesses in the Boroughs of Hammersmith & Fulham, Westminster, Kensington & Chelsea, Camden and Islington.

In April 2016 we expanded the scheme to Croydon, Barnet, Merton, Wandsworth, Redbridge and Hounslow with support from the local Council in each area. In 2017 we launched our Portsmouth branch, In April 2018 we introduced the scheme in the Borough of Lambeth, in June in Hackney and Havering and in November Kingston.

We update the website regularly as we add new businesses. Some businesses may also have stickers or posters indicating their participation. If you are unsure we recommend you ask a member of staff.

How much discount do I get?

Businesses have agreed to provide a minimum of 10% off your personal purchases. Some may offer more so check the website or ask. You are not entitled to use the discount in conjunction with any other offer, though some businesses may allow this.

Do I need to spend a minimum amount to get the discount?

No. You don't have to make a minimum purchase to use the card for 10% off. However, some business will offer an even higher discount with a minimum spend.

If I am paying for more than just my own food at a restaurant or cafe do I get a discount on everything?

No. It will usually only apply to your own food and drink even if you are paying for others and the discount may not apply to alcoholic drinks. The same applies for other businesses. When making purchases the business must be able to reasonably agree that you are purchasing items only for yourself, like any other discount card e.g. student discount.

Can I let other people use my card?

No. The card is for your use only. Not friends or family.

Do I need to tell a business I will use the card if booking in advance?

When booking in advance please let the business know you will be using your card or a gift voucher.

Do I need photo ID?

The businesses can ask you to show associated photo ID when using your card but many will not. If it is the first time you are using it at a business we recommend bringing a photo ID. You can use your driving license, passport or photo travelcard. When using the discount at a business in which you book in advance (e.g. beautician) please notify them at the time of booking.

How do I get my gift voucher?

When you are sent your card you will also be given a gift voucher code. By visiting our website you will be able to use this code to choose one of the gifts available. You will be asked to enter your code and name, which must match the name shown on the discount card. Print out the voucher and use it before the expiry date shown on it (usually the last day of the month that you claimed it).

Any further questions?

If you encounter any problems using the card please do let us know and we will endeavour to help. Please email us at contactus@valueyou.org or alternatively call/text us on 07926 164 827.